Please note that with immediate effect quotations for turnaround times in days will refer to working days. I am making this change because our minimum of two edits and a further consistency check is too difficult and costly to organise over weekends. Clients will benefit from reduced costs accordingly.
This does not mean that we will not work over the weekends and we will always do our utmost to help our clients meet their deadlines. However, a stated return of four days will now refer to four working days, so for example a task confirmed at 15.00 on Thursday on a four-day return will be returned by 15.00 on the following Wednesday.
We understand our clients have become used to utilising the seven day per week service and we will do all we can to accommodate them over the next month to ease the transition, but hope you will adjust the planning of your submissions to help us to offer you a better service.
Thanks for your cooperation